Refund Policy

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At Globallink Web Solutions LLC, we strive to provide exceptional services that meet your needs and exceed your expectations. However, we understand that there may be occasions when our services do not meet your requirements. This Refund Policy outlines the terms and conditions for obtaining refunds for our services.

1. General Refund Conditions

1.1 Eligibility for Refund

Refunds are available under the following conditions:

The service was not delivered as described or agreed upon.

There was a failure on our part to meet the agreed service timelines, without prior communication or valid reasons.

There are technical issues directly related to our services that we are unable to resolve.

1.2 Non-Refundable Conditions

Refunds are not available under the following conditions:

Change of mind after the service has been delivered as agreed.

Dissatisfaction due to personal preferences, unless the service was not as described.

Issues arising from third-party services or products integrated with our solutions.

Requests made beyond the specific refund period (see section 2.2 for details).

2. Specific Service Refunds

2.1 Web Development and Design Services

Pre-Delivery: If you cancel your project before we begin work, you are eligible for a full refund minus any payment processing fees.

Post-Delivery: Once the final deliverables have been provided and approved, no refunds will be issued. If you are unsatisfied with the delivered work, we will work with you to resolve any issues.

2.2 Subscription-Based Services

Refunds for subscription services are available if requested within the first 14 days of the service start date. After 14 days, subscriptions are non-refundable.

For annual or multi-year subscriptions, refunds are prorated based on the unused portion of the subscription, minus any applicable discounts or fees.

2.3 Consulting and Support Services

Consulting and support services are non-refundable once delivered. If you cancel a scheduled consultation or support session at least 24 hours in advance, you may be eligible for a refund or rescheduling.

Refunds for ongoing support contracts are available if requested within 30 days of the start date, provided that no significant services have been rendered.

3. How to Request a Refund

3.1 Submission of Refund Requests

To request a refund, please contact our customer support team at refunds@globallinkwebsolutions.com with the following information:

Your full name and contact details.

The service(s) for which you are requesting a refund.

The reason for your refund request, including any relevant documentation or evidence.

3.2 Refund Processing Time

We aim to process refund requests within 7-10 business days of receiving your request. Refunds will be issued using the original payment method unless otherwise agreed.

3.3 Disputes and Resolutions

If you are dissatisfied with the outcome of your refund request, you may contact us to escalate the matter. We will work with you to resolve any issues in a fair and timely manner.

4. Special Circumstances

4.1 Force Majeure

In the event of force majeure (unforeseen events beyond our control), we may not be able to provide refunds. This includes but is not limited to natural disasters, government actions, and interruptions to our services caused by external factors.

4.2 Changes to Services

If we make significant changes to our services that affect your ability to use them as intended, you may be eligible for a partial or full refund.

5. Contact Us

If you have any questions or need further assistance with our refund policy, please contact us at:

Globallink Web Solutions LLC

Email: refunds@globallinkwebsolutions.com

Phone: +1 855-315-7770

Address: 9135 Cleveland Ave NW Canton, OH 44709

Thank you for choosing Globallink Web Solutions LLC. We value your business and are committed to providing excellent service.